LH

Innovative eCommerce and Management Professional with 10+ years of experience driving process improvement, revenue growth, and team performance.

Expert in leveraging technology to streamline operations and enhance productivity, with a proven record of delivering measurable results in quality control, process optimization, and leadership.

Lorrie Hurst

eCommerce Manager

Professional HighlightsKEY SUCCESSES

DEVELOPMENT

Developed and implemented a cloud-based training system with Google Drive, reducing onboarding time by 15% and standardizing staff education. Created comprehensive training modules that improved operational consistency, ensured regulatory compliance, and reduced procedural errors by 15%.

PROCESS IMPROVEMENT

Revamped the data transfer process, cutting turnaround time by 50% and boosting team efficiency. Streamlined workflows to improve service delivery, accelerating client issue resolution and increasing customer satisfaction by 20%.

E-COMMERCE STRATEGY

Managed inventory and optimized product listings across multiple sales channels, driving a 200% increase in sales and enhancing operational efficiency. Boosted online visibility through strategic listing enhancements and precise inventory control, ensuring product quality and availability across platforms.

QUALITY CONTROL

Designed and implemented a Non-Conform process to ensure product quality and compliance with industry standards. Reduced discrepancy resolution time by 64%, minimizing product quarantine delays, cutting operational costs, and improving product availability.

COMPLIANCE

Led compliance initiatives at a medical dispensary and pharmaceutical wholesaler, achieving 100% adherence to state and federal regulations. Implemented audit-ready processes and conducted regular inspections, reducing risk and preventing regulatory violations.

TEAM LEADERSHIP

Supervised and trained teams of up to 15 employees across organizations, fostering a culture of continuous improvement. Developed and implemented training programs that enhanced team performance and accelerated onboarding. Mentored staff to promote professional growth while ensuring consistent adoption of best practices across diverse operational settings.

ResumeSkills and Experience

Skill

Professional
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Skills

Software
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Experience

JUN 2021 - Present

Data Storage Solutions Provider

eCommerce Manager

  • Manage end-to-end inventory across multiple sales channels, ensuring accurate stock levels and seamless availability.
  • Optimize product listings with strategic enhancements, driving a 200% increase in sales and boosting customer engagement.
  • Lead initiatives to improve product presentation and online visibility, including creating and editing visuals for online showcases and brochures.
  • Apply data-driven strategies to maximize conversions and drive revenue growth.
  • Uphold rigorous quality standards to ensure product integrity and operational efficiency.

    • JUN 2020 – JUN 2021

    Medical Dispensary

    Assistant Manager

  • Developed and implemented a cloud-based training system using Google Drive, reducing onboarding time by 15% and standardizing staff education.
  • Optimized product listings to enhance visibility and customer engagement, ensuring accurate updates to the online store.
  • Educated patients on the therapeutic benefits of medicinal cannabis, fostering trust and improving satisfaction.
  • Maintained compliance with state regulations by managing product receipts and inventory in Metrc and conducting regular audits.
  • Addressed operational challenges proactively, swiftly resolving issues to ensure seamless operations and patient care.

    • AUG 2014 – JUN 2020

    Pharmaceutical Wholesaler

    Warehouse Compliance Specialist

  • Streamlined the Non-Conform process, reducing discrepancy resolution time by 64% and minimizing product quarantine time, cutting costs, and improving availability.
  • Developed and refined standard operating procedures (SOPs) to uphold rigorous product quality standards.
  • Trained and mentored teams of up to 15 employees, ensuring consistent adherence to SOPs and regulatory requirements through comprehensive sessions.
  • Managed logistics for damaged, expired, and recalled product returns, maintaining full compliance with industry regulations while improving operational efficiency.

    • ProjectsCurrent and Past

    Game Hub Genius

    AI / Wordpress

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    Fun Filth

    eCommerce / AI / Wordpress

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    Loot Pursuit

    eCommerce / Wordpress / AI

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    Game Hub Genius

    AI / Wordpress

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    Fun Filth

    eCommerce / AI / Wordpress

    View Detail

    Loot Pursuit

    eCommerce / Wordpress / AI

    View Detail

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