eCommerce Manager

Lorrie Hurst

eCommerce and Operations Leader with 10+ years driving revenue growth, process optimization, and high-performing teams through technology-enabled solutions and data-driven strategy. Proven track record delivering measurable results in quality control, operational efficiency, and cross-functional leadership.

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Professional Highlights

Ecommerce

Managed inventory and optimized product listings across multiple sales channels, driving a 200% increase in sales and enhancing operational efficiency. Boosted online visibility through strategic listing enhancements and precise inventory control, ensuring product quality and availability across platforms.

Process Improvement

Revamped the data transfer process, cutting turnaround time by 50% and boosting team efficiency. Streamlined workflows to improve service delivery, accelerating client issue resolution and increasing customer satisfaction by 20%.

Team Leadership

Supervised and trained teams of up to 15 employees across organizations, fostering a culture of continuous improvement. Developed and implemented training programs that enhanced team performance and accelerated onboarding. Mentored staff to promote professional growth while ensuring consistent adoption of best practices across diverse operational settings.

Development

Developed and implemented a cloud-based training system with Google Drive, reducing onboarding time by 15% and standardizing staff education. Created comprehensive training modules that improved operational consistency, ensured regulatory compliance, and reduced procedural errors by 15%.

Quality Control

Designed and implemented a Non-Conform process to ensure product quality and compliance with industry standards. Reduced discrepancy resolution time by 64%, minimizing product quarantine delays, cutting operational costs, and improving product availability.

Compliance

Led compliance initiatives at a medical dispensary and pharmaceutical wholesaler, achieving 100% adherence to state and federal regulations. Implemented audit-ready processes and conducted regular inspections, reducing risk and preventing regulatory violations.